Terms & Conditions

Last Updated: [7th of March 2025]

Welcome to “محطة” (Mahatta), an online multi-vendor marketplace. By using our platform, vendors and customers agree to the following terms and conditions. Failure to comply may result in penalties, account suspension, or termination.

1. Definitions

• Mahatta: The online marketplace owned and operated by [Mahatta Bahrain].
• Vendor: Any individual or business approved to sell products on Mahatta.
• Customer: Any user purchasing products through Mahatta.
• Order: A purchase made by a customer through the Mahatta platform.
• Refund: A repayment to a customer due to product return, cancellation, or dispute resolution.

2. Vendor Responsibilities

• Vendors must ensure that all product listings are accurate, legal, and comply with Mahatta’s policies.
• Vendors are responsible for managing returns, refunds, and customer service for their products.
• Vendors must cover the cost of any refunds, but Mahatta will process refunds directly to customers for trust and security.
• Vendors must update stock levels regularly, especially if selling through other platforms.
• Vendors must prepare all orders on time for delivery. Failure to fulfill orders or repeated customer complaints will result in a warning. If issues persist, Mahatta reserves the right to block the vendor.
• Vendors must comply with all applicable laws and Mahatta’s verification process before listing any products.

3. Mahatta’s Responsibilities

• Mahatta will handle shipping, order tracking, and payment processing.
• Mahatta will verify all vendors and their products before they can be listed.
• Mahatta will mediate disputes between vendors and customers if necessary.
• Mahatta will process refunds to customers but deduct the refunded amount from the vendor.
• Mahatta will hold customer payments until order delivery is confirmed.
• Mahatta will investigate complaints and fraud cases to ensure fair resolution.

4. Customer Responsibilities

• Customers must pay in full at checkout.
• Customers agree to follow the vendor’s return and refund policies.
• In case of a dispute, customers must cooperate with Mahatta’s investigation.
• Fraudulent chargebacks or false claims may lead to account suspension.

5. Compliance & Violations

• Vendors and customers must comply with all Mahatta rules.
• Vendors who fail to deliver, repeatedly receive complaints, or violate policies will receive one warning. Further violations will result in permanent account suspension.
• Mahatta reserves the right to remove any vendor or product that violates these terms.

6. Dispute Resolution

• If a customer files a complaint, Mahatta will investigate before taking any action.
• Vendors must provide necessary evidence (e.g., shipping proof, communication records) to support their case.
• Mahatta’s decision on disputes will be final to maintain platform integrity.

7. Fraud Prevention

• Vendors engaging in fraudulent activities (e.g., fake listings, misleading product descriptions) will be permanently banned.
• Customers attempting fraud (e.g., false refund claims, chargebacks) will also be banned.
• Mahatta will report fraudulent activities to relevant authorities if necessary.

8. Limitation of Liability

• Mahatta acts solely as an intermediary between vendors and customers.
• Mahatta does not manufacture, inspect, or guarantee the quality of products sold.
• Mahatta is not responsible for damages, losses, or disputes arising from vendor products or customer purchases.
• By using Mahatta, all parties agree that Mahatta’s liability is limited to the service fees collected.

10. Indemnification

• Vendors agree to defend, indemnify, and hold harmless Mahatta, its owners, and employees from any claims, damages, or legal disputes arising from their products, business operations, or customer interactions.
• Vendors assume full responsibility for complying with all applicable laws and regulations.

11. No Guarantee of Sales

• Mahatta provides a platform for vendors to sell their products but does not guarantee any sales, visibility, or customer engagement.
• Vendors are responsible for their own success on the platform.

12. Governing Law & Jurisdiction

• These terms shall be governed by and interpreted in accordance with the laws of the Kingdom of Bahrain.
• Any disputes or legal claims arising from these terms shall be settled under the jurisdiction of Bahraini courts.

13. Amendments to Terms

• Mahatta reserves the right to update these terms. Continued use of the platform constitutes acceptance of any changes.

14. Contact Information

For inquiries or support, contact us at: Info@mahattabh.com