Privacy Policy

Last Updated: [10th of April 2025]

At Mahatta, your privacy matters to us. This Consumer Data & Privacy Policy outlines how we collect, use, store, and protect your personal and anonymous data when you interact with our platform and engage with vendors listed on our site.

By using our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

2. How We Use Your Information

Your data is used to provide and enhance your experience on our platform, as well as to meet legal and operational obligations.

a. Personal Information:

Used to:

• Deliver orders and enable vendor-user communication
• Personalise your experience and content
• Respond to inquiries and customer support requests
• Process payments and send order confirmations
• Share relevant updates, offers, or promotions (with your consent)
• Conduct surveys or promotional events
• Enforce platform rules and detect fraud
• Comply with legal requirements and data retention obligations

b. Anonymous Information:

Used to:

• Understand user behaviour and improve platform performance
• Track ad engagement and avoid repetition
• Monitor session activity to enhance user flow
• Administer and diagnose technical issues
• Analyse promotional and campaign participation

3. Payment Processing

All payment transactions are handled by third-party. We do not store your card details on our servers.

Your payment information is securely encrypted and transmitted to the processor. Their data handling is subject to their own privacy and security policies.

4. Data Sharing

We only share your personal information when necessary and with trusted parties such as:

• Vendors (to fulfil your orders)
• Payment processors (to complete transactions)
• Delivery/logistics providers (to ship your orders)
• Marketing and analytics tools (with consent, for performance tracking)
• Regulatory authorities (when legally required)
• Service providers under strict confidentiality obligations

We do not sell or rent your personal data to any third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Maintain session continuity
• Remember your preferences
• Understand traffic patterns and user behaviour
• Improve platform functionality
• Deliver more relevant ads (when applicable)

You can control cookie behavior through your browser settings.

6. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure server environments
• Encrypted data transmission
• Access restrictions
• Regular audits and security updates

7. Data Retention

We retain your personal data only as long as necessary to:

• Provide services and fulfill orders
• Meet legal or regulatory requirements
• Resolve disputes or enforce agreements
• Prevent fraud and protect platform integrity

Some data may remain securely stored in backups even after account deactivation.

8. External Links

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal data.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of the platform will constitute acceptance of the updated policy.

10. Governing Law & Jurisdiction

• These terms shall be governed by and interpreted in accordance with the laws of the Kingdom of Bahrain.
• Any disputes or legal claims arising from these terms shall be settled under the jurisdiction of Bahraini courts.

11. Amendments to Terms

• Mahatta reserves the right to update these terms. Continued use of the platform constitutes acceptance of any changes.

12. Contact Information

If you have any questions or concerns about this policy or your data, please reach out to us: Info@mahattabh.com