Vendor Terms & Condition

Vendor Agreement

This Agreement is made and entered into as of the date of signing, by and between:

A.     (Mahatta), an online multi-vendor marketplace, owned and operated by Mahatta Bahrain, hereinafter referred to as “Mahatta.”

B.     (Store), an individual or business entity registered to sell products on Mahatta, hereinafter referred to as the “Vendor.”   Collectively referred to as the “Parties”.

1.     Purpose

This Agreement establishes the terms under which the Vendor may list, market, and sell products on Mahatta’s online marketplace. The Vendor agrees to comply with the terms set forth in this Agreement and Mahatta’s Terms & Conditions.

2.     Vendor Responsibilities

By signing this Agreement, the Vendor agrees to:

•       Ensure that all product descriptions, images, and pricing are accurate and comply with Mahatta’s policies.

•       Only list legal products that comply with all applicable Bahraini laws and regulations.

•       Update stock availability regularly, especially if selling on multiple platforms.

•       Vendors are responsible for their own pricing and sales performance.

•       Prepare and dispatch orders within the agreed timeframe.

•       Provide high-quality products as described in the listings.

•       Handle all customer inquiries, returns, and refund requests promptly.

•       Cover the cost of any refunds, with Mahatta processing the refund to the customer directly.

•       Maintain professional communication with customers and Mahatta.

•       Avoid misleading advertising, false claims, or fraudulent activities.

•       Comply with Mahatta’s vendor verification process before listing products.

3.     Mahatta’s Responsibilities

•       Provide a secure platform for Vendors to list and sell their products.

•       Handle payment processing, order tracking, and shipping coordination.

•       Verify vendors and products before allowing them to be listed.

•       Mediate disputes between Vendors and Customers if necessary.

•       Process customer refunds and deduct the refunded amount from the Vendor.

•       Hold customer payments until order delivery is confirmed.

•       Mahatta provides a platform for Vendors but does not guarantee any sales, visibility, or customer engagement.

4.     Fees & Commission

•       A non-refundable registration fee of the chosen plan per moth or year.

•       Mahatta charges the commission per order, which includes:

–        3% Payment Gateway Fee

•       If the Vendor requests Mahatta to list products on their behalf, an additional fee will apply.

5.     Returns, Refunds, & Disputes

•       Vendors are responsible for managing product returns and refunds.

•       If a refund is approved, Mahatta will process the refund and deduct the refunded amount from the Vendor’s earnings.

•       Vendors must provide necessary evidence (e.g., proof of shipping, product condition) in case of disputes.

•       Mahatta’s decision on disputes will be final to maintain platform integrity.

6.     Payments & Payouts

•       Customer payments are collected by Mahatta at checkout.

•       Vendor earnings (after deducting Mahatta’s commission and any applicable fees) will be disbursed by request of the vendor to the Vendor’s registered payment method.

•       Payments will only be released once the order is successfully delivered.

7.     Compliance & Violations

•       Vendors must comply with all Mahatta rules and regulations.

•       Vendors who fail to deliver, receive repeated complaints, or violate policies will receive one warning. Further violations may result in account suspension or termination.

•       Mahatta reserves the right to remove any vendor or product that does not comply with this Agreement.

8.     Fraud Prevention

•       Vendors engaging in fraudulent activities (e.g., fake listings, misleading descriptions) will be permanently banned.

•       Vendors must not attempt to manipulate the platform, engage in fake transactions, or commit any other fraudulent activities.

•       Mahatta will report fraud cases to the relevant authorities if necessary.

9.     Limitation of Liability

•       Mahatta is an intermediary and does not manufacture, inspect, or guarantee the quality of products sold by Vendors.

•       Mahatta is not liable for damages, losses, or disputes arising from Vendor products or Customer purchases.

•       Mahatta’s liability is limited to the service fees collected.

10.  Indemnification

•       The Vendor agrees to indemnify and hold harmless Mahatta, its owners, and employees from any claims, damages, or legal disputes arising from:

–        The Vendor’s products, business operations, or customer interactions.

–        Any violation of laws, regulations, or third-party rights.

11.  Governing Law & Jurisdiction

•       This Agreement shall be governed by and interpreted in accordance with the laws of the Kingdom of Bahrain.

•       Any disputes arising from this Agreement shall be settled under the jurisdiction of Bahraini courts.

12.  Amendments & Termination

•       Mahatta reserves the right to update these terms at any time. Vendors will be notified of any significant changes.

•       Either party may terminate this Agreement with 30 days’ notice. However, pending orders must be fulfilled before termination.

•       If a Vendor violates this Agreement, Mahatta reserves the right to suspend or terminate the Vendor’s account immediately.

13.  Confidentiality

The Vendor agrees not to disclose any confidential business or operational information shared by Mahatta.

14.  Acceptance & Signature

By signing this Agreement, the Vendor acknowledges that they have read, understood, and agreed to the terms stated above.